Guest Experience Agent

HOTEL KOMANA

Hotel Komana, which will be launched  very soon, is one of the most important investments of Açık Holding in the tourism sector. Located in Sultanahmet on the historical peninsula, the heart of Istanbul, the hotel has been designed by preserving the Stone Room structure inside; while it impresses with its fascinating beauty and harmony with old Istanbul, it aims to provide a unique accommodation experience to its guests with the fine details of comfort and Luxury.

We are searching for a ‘Guest Experience Agent’  to be our guests' first and last impression, ensuring their stay is seamless and delightful from check-in to check-out. Join us and shine!

Here are the Experience & Requirementswe are looking for in you:

• Have a high school diploma or equivalent, a bachelor's degree in hospitality management, business administration, or a related field,
• One year of experience in a front office or guest services role, preferably in a luxury hotel,

• Proficiency in Opera PMS,

• Proficiency in English (oral and written) and additional language would be a plus,

• Knowledge of hotel reservation systems and Microsoft Office applications,

• Ability to work flexible hours,

Qualifications and Job Descriptions will show, how you will shine:

• Greet guests with genuine hospitality, handle check-in efficiently, and personally escort them to their rooms.
• Utilize our guest history profiles to personalize their experience and anticipate their needs.

• Manage the cash drawer responsibly, following the KHC Controller's Policy—check in at the beginning and end of your shift to ensure cash float accuracy.

• Collaborate effectively with colleagues in Concierge, Housekeeping, PBX, Reservations, and Room Service to guarantee guest satisfaction.

• From arrival to departure, ensure our guests leave with a smile, exceeding KHC's high service standards.

• Assist colleagues and demonstrate a team-oriented approach.

• Communicate effectively about unique features and services to cater to each guest's needs.

• Handle guest correspondence efficiently, including faxes, messages, and mail.

• Prepare daily arrival buckets, in-house buckets, and next-day arrival materials, including welcome cards and registration cards.