Kıdemli Müşteri Hizmetleri Uzmanı

Adecco

GENERAL QUALIFICATIONS AND JOB DESCRIPTION
The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.
We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.
Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.
The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.
We are looking for a " Customer Service Specialist" for our customer who has established itself as a major player in “logistics”.

QUALIFICATIONS

•  Bachelor’s degree from reputable universities
•  Min 3-4 years of work experience
•  Excellent command of both written and spoken English
•  Strong computer skill, good command of MS office applications
•  Hard working, proactive and having multitasking skills.
•  Strong communication skills (verbal and written) and teamwork spirit.
•  Open-minded, self-learner and flexible for change
•  Driving license (class B) and being an active driver is preferred.

JOB DESCRIPTION

• Be responsible for whole operation process from booking stage to delivery, ensuring all process is managed in compliance with internal guidelines and SOP requirements.
• Processing received orders, booking with carriers, communicating with overseas offices & agents, providing information to customers about shipment status on regular basis.
• Handling daily operations; following shipping instructions, other required documents & information with customers and ensuring all are submitted to required parties timely, sending departure/arrival notices.
• Ensuring all systems are updated timely to reflect actual data.
• Making any necessary shipment related arrangements with the suppliers
• Documentation follow up, Bill of Lading and Delivery Order issuance.
• Invoicing and cost follow up.
• Keeping requested reports for the shipment activities

Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 09.11.2022
Adecco, İşkur'un denetiminde 09.11.2022 tarihli 442 No'lu lisans sahibi özel istihdam bürosudur.