Technical Support & Services Engineer

ZERODENSİTY YAZILIM A.Ş

We have changed the game in Virtual Studio Production and will continue to lead it.

 Award-winning Zero Density provides real-time photo-realistic 3D Virtual Studio and Augmented Reality platform, “Reality Engine® “,with real-time node-based compositing system and its own proprietary keying technology.

 It was the Reality Engine® who was giving life to the Elder Dragon flying over the Bird’s Nest Stadium during League of Legend’s World Finals. And it was again Reality Engine creating a living set for World Cup broadcast on TF1 with ground-breaking technical and visual achievements like closing the gap between fiction and reality by enabling the teleportation of star player              Eden Hazard from Russia to a studio in Belgium for a landmark interview.

We have started a new era in virtual studio production with The Weather Channel’s state-of-the-art virtual set powered by Reality Engine®.

We have installations in more than 30 countries, working with the major broadcasters in each country. We will continue to expand our footprint globally with our offices in Izmir, New York, and Las Vegas. We are looking for passionate and exceptional individuals to join our team.

Our Technical Support and Services Team accept sky as the limit. If you want to achieve greatness, challenge yourself and make the world your domain, we have a place for you. Help Zero Density thrive and expand to new markets by applying to the position “Technical Support and Services Engineer”.

Providing Technical Support;

• Providing technical support services to our customers via phone, email, support portal and remote connection,
• Documenting all technical inquiries and customer problems on internal tracking database clearly and thoroughly,
• Working with the customers to identify problems and advising on solutions,
• Managing feature requests and code defects,
• Acting on-call on a rotational basis,
• Updating self-help / knowledge base documents so customers can try to fix problems themselves,
• Maintaining the studio environment and equipment and being ready for live broadcasts at the studio in Izmir office,

Providing Pre-Sales Services;

• Supporting business development and sales teams with the required demonstrations at the studio in Izmir office or on-site at the customer / partner sites,
• Taking part in booth installations and afterwards attending to the international fairs Zero Density joins,

Providing Post-Sales Services:

• Performing project-based “consultancy” services remotely or on-site,
• Being responsible for installation & training of “Reality Virtual Studio Products”,
• Being responsible for scoping, planning and successfully delivering sold projects to the customers or partners,

Requirements;

• Bachelor’s Degree in Computer Science, Electronics Engineeringor similar fields is required
• Minimum three years of work experience as a Technical Support Engineer, Broadcast Engineer or a similar role
• Understanding the basics of how the world of geometry in 3D space works
• Experience with real-time graphics software is a big plus
• Direct experience with Unreal Engine® is a plus
• Direct experience in the broadcast industry is preferred
• Experience with image processing, post-production and photo/video editing is a plus
• Experience in a previous customer facing role is preferred
• Ability to deliver presentations and act as a technical lead
• Passion and enthusiasm to learn video, gaming, broadcast-related technologies
• Located in Izmir
• Flexible with travelling abroad between 20-80% of the time
• Flexible on work hours
• For male candidates, military service should have been completed or postponed at least 2 years

Core Competences / Skills;  

• Excellent written and oral communication with a high calibration on presentation skills
• Self-motivated and a driven individual
• Mature, able to work from home / office in a virtual team
• Proven ability to provide top-notch customer service
• Excellent problem-solving skills