System Support Specialist

Webhelp Türkiye

One of the leading brands in its industry, Webhelp designs and manages human-oriented customer experiences in today's digital world. Providing service with more than 120 thousand employees in 60 countries around the world, Webhelp continues to make a difference in customer service management and experience with more than 14 thousand employees in 7 cities in Turkey, mainly Istanbul, Izmir, Ankara and Van.

JOB DESCRIPTION

• Assembling the HW configuration
• Administration and operation of servers environment, related services and other security services
• Firmware/microcode upgrades of servers, SAN switches, storages, tape libraries
• Installation and configuration of virtual environment
• Installation and configuration of operating system - physical
• Installation and configuration of operating system - virtual
• Modifications, improvements according to customer requests, other project activities implying modification of the IT system
• Version upgrades, installation patches, fixes, etc.
• Configuration and management of services like AD, DHCP, DNS, patch management, virus scanning system, print services, etc.
• Installation, configuration and management of terminal or RDS servers,
• Supervising the operation (daily monitoring, log analysis, etc.)
• Troubleshooting, diagnosis of servers environment
• Support in troubleshooting and diagnosis of workstations and laptops
• Support and contribution with IS team members in troubleshooting and diagnosis of IS related issues
• 2nd level support
• Escalation to the ext. partner
• Configuration of the backup system
• Operating backup system, compliancy with the standard backup policy
• Configuring network shares CIFS (and NFS); supporting FTP and FTPS services between file servers and SCADA
• Supporting the alert systems based on e-mail (or SMS) and on-line monitoring
• Web filtering (law 5651)
• Making an inventory / survey of the IT services and devices ==> documentation, risk management plan
• Consultative assistance
• Documentation
• Contribution and support in any IT audit
• Complance of security rules and NDA
• Incidents analysis according to customer rules (PDCA, QRQC)
• Using and managing ticketing system, indicators and follow-ups
• Managing security Software
• DRP and DRP tests, tests reports