CRM SPECIALIST

Watsons

About Watsons

Watsons Turkey is part of A.S Watson Group, one of the leading beauty and self-care chain stores in Turkey with more than 340 stores in over 75 cities. We work with might and main in order to become the first choice of our customers in the scope of self-care with our more than 2.800 Watsons personnel. Watsons stores win the recognition of customers from all ages with its locations in some avenues in addition to our country’s most modern shopping malls.

About A.S Watson

A.S. Watson Group is one of the world's largest health, beauty & lifestyle retailer’s with over 14.000 retail stores, serving more than 57 million customers a week in 24 markets. The Group has the largest brand portfolios and geographical footprints in the retailing world, offering everything from health & beauty, food and electronics to perfume. It is also Asia's largest health & beauty retailer and Europe’s largest luxury perfumeries & cosmetics retailer. Proudly supported by a global family of 130.000 staff, the Group is also a member of the world renowned multinational conglomerate CK Hutchison Holdings, which operates in businesses- ports and related services, property and hotels, retail, infrastructure, energy and telecommunications in over 50 countries.

• University degree, MBA is a plus,
• 1-4 years of CRM or project/process management experience,
• Excellent command of written and spoken English,
• Good command of MS Office applications,
• Experience on SQL is an asset,
• Strong communication and analytical skills,
• Result-oriented and proactive,
• Customer-centric approach.

JOB DESCRIPTION

• Track CRM KPIs and work closely with internal units to improve the performance,
• Follow up and execute CRM projects incooperation with other departments,
• Maintanence of CRM system and improve current processes of loyalty program for better customer experience,
• Direct reporting to CRM Manager.