Sales Support Specialist, İstanbul

VSY Biyoteknoloji ve İlaç San. A.Ş.

QUALIFICATIONS AND JOB DESCRIPTION;

• 2+ years of proven customer service support experience;
  
• Bachelor’s degree and related (medical device) experience highly preferred;
  
• Knowledge of customer service standards, procedures, principles and practices is desirable;
  
• ERP skills is necessary;
  
• Excellent PC/system skills as well as Microsoft Office skills are necessary;
  
• Should possess strong data entry skills including accuracy, efficiency, and attention to detail;
  
• Effective communication skills, both verbal and written, and comfortable interacting with customers and internal partners;
  
• Previous knowledge of the Ophthalmic or Medical Device industry is a plus.
  

JOB DESCRIPTION

• Will respond to incoming requests from the international customers in a timely manner;
  
• Expected to provide the highest level of customer satisfaction possible to both internal and external customers;
  
• Will manage and process order intake, invoicing and deliveries of international customers according to established department policies and procedures in a timely and accurate fashion;
  
• Required use an ERP system efficiently and provide prompt information to customers, call customers when necessary, and guide customers to other internal resources as necessary;
  
• Resolve customer problems, complaints and issues promptly in a positive, win-win manner that will retain and promote customer loyalty in accordance with company processes;
  
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.