VIP Agent

Vodafone Türkiye

What is it like to work at Vodafone? 

 

Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 

 

Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 

 

Vodafone is a place where you can bring your whole self to work as you start your career.
 

• Bachelor’s Degree
• To adapt to shifts and flexible hours
• Excellent verbal and written skills in English
• Phone persuasions and communication skills high, successful human relations, have ability to solve the problems
• Having use advanced level to MS Office , PC and İnternet Applications MS Office
• Keeping up with developments related to technology and mobile world
• At least 2 year experience in customer relations department
• Experienced  customer  tracking and reporting

We are seeking a VIP Agent with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to VIP & Mobile Support Supervisor of  Vodafone Turkey.

 

• Performing all transactions of VIP customers' CBU / EBU / Fixed lines
• End-to-end follow-up  and  solution of VIP customer demands and problems
• Provide solutions by proactively approaching VIP customers' needs and requests
• Providing customer satisfaction by serving the call and conversation standards.
• To have full amendment / bypass / loyalty program change privileges for VIP customer lines and to follow the request & approval process
• Performing refund requests within the VIP special budget and the approval process
• Perform welcome call, outbound healtcheck and sales calls to VIP customers
• Follow up-to-date information and developments, follow announcements, actively participate in trainings
• To comply with the subscriber information security procedures, to comply with company policies
• To understand customers' needs and to establish effective relationships with customers and gain trust and respect
• VIP Customers are invited to event organized in VF, carry out celebration mail / call operations on special days
• Carry out sales calls for VIP customers at special packages and launches