Support Specialist

V-COUNT TEKNOLOJİ ANONİM ŞİRKETİ

We are looking for a Support Specialist based in our Ankara Office who can provide an excellent customer services and experienced in technical support.

Who is V-Count?

• V-Count has offices in Miami, Dubai, London, Brussels and Hong Kong.

• Has closed the year 2018 with 150% growth,

• Exist in the Turkey's "10 Most Successful Start-Up" award-winning firms list

• Also, in “Deloitte Technology Fast 50” list

• Selected as one of the Start-Up that people most want to work for in Start-Up world 

• Working with Global Investors, which count on us in our journey to realize our dream, such as Revo Capital, DCP Capital and Logo Ventures.

Why you should be in V-Count?

• If you feel like you are one of the gear to keep the wheel turning and doing routine things in your current job

• If you want to work in a company, which gives importance to its R&D activities (You may be surprised but true),

• If you want to take part in a creative team with more than 5 completed TÜBİTAK projects,

• If you want to have flexible working hours,

• If you don’t want to work on your birthday and celebrate it as you wish,

• If you want to experience our crazy Happy Hour activities, which has “Work Hard, Play Hard” motto, that we hold every month,

• If you want to work in a multi-cultural workplace,

• If you want to get involved in a friendly work environment where you can dress up the way you want and easily show off your skills and ideas – then you can be sure that you're in the right place!

What do we expect from you?

Technical Support Specialist has the responsibility to give first-level technical response for the customer or partner problems, to support partners or subcontractors for onsite installations, to install and configure customer solutions, and to ensure high customer satisfaction through prompt responses and continuous updates.

Core Responsibilities:

• Providing first level technical support to V-Count customers for V-Count solutions,
• Performing pre-installation site check with customers or partners as a preparation for installations,
• Assisting subcontractors or partners onsite technicians remotely for physical network installation, device mounting, and configuration,
• Starting device accuracy tests and reporting results until device accuracy rate is at expected levels,
• Escalating issues to Technical Experts team for assistance and prepare an action plan,
• Creating flawless reports for activities carried out,
• Maintaining a positive attitude and delivering excellent customer service,
• Strive to exceed customer expectations and deliver consistent customer satisfaction.

Key Qualifications:

• Bachelor’s degree from IT related department,
• At least 2 years experience in IT department,
• Intermediate TCP/IP and networking experience,
• Basic Linux experience,
• Experience in CCTV systems or camera-based solutions is a must,
• Fluency in English is a must,
• Flexibility for working hours due to clients from different time zones,
• Strong communication skills and being extravert,
• Team player with good problem solving and communication skills,
• Diligent and solution-oriented,
• No obstacle to travel abroad,
• No military obligations for male applicants.

Our dream is; that V-Count products and solutions are being used at an airport or in a shopping center in all around the world… To be able to realize our dream, we work with a talented and well-equipped team; and if you want to be a part of this dream team, go ahead and apply to the link.