Customer Experience Specialist (Trendyol Express)

Trendyol Group

Join us and be a part of this exciting opportunity!

Our purpose is to create the most positive impact in our country and ecosystem by enabling commerce, empowered by technology! We are a Tech company - Technology is the driver, ecommerce is the outcome.

We were established in 2010 to provide a seamless e-commerce experience to our customers and vendors. In ten years, we became the largest e-commerce company in Turkey, as well as one of the leading global platforms. We continue to grow and create value through our three main divisions: Trendyol Tech, one of the leading R&D centers; Trendyol Express, the fastest growing delivery network; and Dolap, the largest second-hand goods platform.

Our culture is at the core of everything we do. Focused on results, keeping our customers first, we always work for better and always test, iterate and improve. We learn from our mistakes, direct and open feedback is at the core of our culture.

We are scaling fast and profitably, expanding into international markets. If you want to learn, grow and deliver, if you are results-oriented, love teamwork, appreciate open communication, learning and iteration, and making decisions with data, Come, join our tribe!

Trendyol Express is a new generation, customer-oriented delivery platform. We take advantage of the latest technology with a flexible delivery operation infrastructure. In the end, we are all working towards the same goal: to create an excellent experience for our customers at Trendyol.

YOUR PROFILE

• Bachelor’s degree from reputable universities (engineering, business administration, economy etc.)
• Masters degree is a plusMinimum 2 years of experience in service sectors e.g. e-commerce, logistics. E-commerce experience is a plus
• Customer and solution oriented
• Completed military service for male candidates

YOUR CHALLENGE

• Track and solve problematic cases in delivery processes for Trendyol customers
• To develop projects that will improve the customer experience and follow up the actions to be taken by the other teams
• To accompany operational excellence projects, on behalf of the delivery customer experience team
• Analyze reports and figures of delivery partners, define pain points and take actions by taking a collaborative approach
• Working with call center and back office teams
• Working with 3PL companies to improve the delivery experience

WHAT IS IN IT FOR YOU?

• Take responsibility from day one, improve your skills and learn continously.
• We have open communication, team work and promote servant leadership.
• We value talent, not titles!Chance to shape future of e-commerce with us and experience agility at its best!
• Working in an engaging workplace and being part of our cross-functional, diversified and dynamic team.
• Don't forget to have fun while we work, we work hard play hard, open office and happy hours :)