Network Operasyon Merkezi / NOC Mühendisi

TELNYX

About NYX

NYX is a 10 year old fast growing, young, and maturing voice-technology platform.

We connect end users globally, NYX serves as a B2B platform. Our clients experience a simpler, more engaging, and personalized service.

NYX is born and headquartered in Istanbul, with offices in Netherlands and Hong Kong.

Working at NYX

At the heart of NYX, is a huge SBC that processes millions of attempts on minutes from hundreds of wholesalers as well as retailers. On top of this, we build systems that help companies discover new services in countries, ensuring that all of our users are happy throughout their commercial experience.

Our culture is family based around the fact that at NYX the best idea wins, neither the loudest nor the most senior voice.

Responsibilities

Focus on monitoring customer location uptime, provide immediate support to address voice and network quality

Communicate with systems and Engineering departments as well as external carriers to resolve and prevent issues

Monitor all aspects of network/systems infrastructure and provide outbound communications

Provide 1st level support to resolve technical customer problems

Effectively communicate status to customers and internal staff

Documentation of trouble resolution through the use of trouble ticketing system

Requirements

Excellent skills to read and write English. All communication will only be English

Start-up Level TCP/IP knowledge ( training will be provided )

CCNA Certification ( preferred if available )

VoIP Knowledge  ( preferred if available )

Strong communication and documentation skills required

Desire and ability to develop technical skills and take on additional responsibilities in order to add value