Receptionist

Sofitel Luxury Hotels

Summary of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Greet, check in and settle guest accounts while ensuring all service standards are followed

Assist guests regarding hotel facilities in an informative and helpful way

Respond to each Guest who approaches the Reception Desk

Drive rate through up-selling room brands

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Qualifications

An operational knowledge and proficiency in Property Management System

Computer proficiency in Windows environment (Word, Excel, PowerPoint)

Proficient in English language (spoken & written), Second language is preferred (French, Arabic, German …etc.)

Previous customer related experience preferred

Must be able to handle a multitude of tasks in an intense, ever-changing environment

Ability to focus attention on guest needs, remaining calm and courteous at all times

Must possess a professional presentation

Strong interpersonal and problem-solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast-paced environment

Ability to work cohesively with fellow colleagues as part of a team

Hospitality Diploma is an asset

Must be flexible in terms of working hours

Must have the ability to handle cash effectively and accurately

Physical Aspects of Position

Constant standing and walking throughout shift

Occasional lifting and carrying up to 20 lbs.

Occasional kneeling, pushing, pulling

Occasional ascending or descending ladders, stairs and ramps