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Learning And Quality Coordinator

Sheraton Grand İstanbul Ataşehir

İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Human Resources

Human Resources

Application Count

318 application

Job Type

Full-Time

Position Level

Specialist

Application Count

318 application

Department

Human Resources

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QUALIFICATIONS AND JOB DESCRIPTION

JOB DESCRIPTION

Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed through job analysis, career paths, annual performance appraisals and consultation with line managers,             

Draw an overall or individualized annual training and development plan that addresses needs and expectations,

Strict monitor “Marriott Global Source (MGS)”, follow-up and complete “Learning Coordinator” tasks in deadlines,

Translate needed training programs, inductions and announcements from English to Turkish on MGS,

Conduct effective induction and orientation sessions for all new hires,

Conduct train-the-trainer sessions, manage inhouse trainers pool and ensure inhouse trainers development,

Design and develop training programs (outsourced and/or in-house), tailor training programs as necessary to resolve any specific problem,

Select appropriate training methods or activities (mentoring, on-the-job training, role-play, cross trainings, gamification etc.)  Use both traditional and new training methods and techniques,

Design, prepare and order training / social-motivational activity materials,

Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them,

Keep all training records, maintain an up to date learning database of all associates,

Drive commitment to deliver our company’s culture, vision, mission, values, standards, practices to all team members and promote team spirit and quality throughout the hotel,

Contribute to the morale and team spirit of the hotel by building and maintaining supportive and effective relationships with team members, instilling confidence and collaboration with department leaders, and having a business partner mindset,

Lead “Social Activities Committee”, planning & organizing all social-motivational organizations, activities for associates,

Lead “Quality Team”. Ensure adherence to quality expectations and standards,

Ensure company grooming standards are communicated effectively to all new employees,

Follow all company and safety & security policies and procedures,

Create new and review existing policies, procedures, handbooks and best practices,

Receive employee’s complaints, suggestions and queries and make sure they have been handled properly,

Assist in HR budgeting (training & social-motivational activities),

Assist in other HR functions when needed

  

QUALIFICATIONS & COMPETENCIES

University degree in relevant disciplines,

Minimum 3 years of related work experience in hospitality or service sector,

Excellent command of written and spoken English,

Proficiency in MS Office applications,

Proven project management experience,

Must have leadership skills; able to resolve employee’s feedbacks by taking necessary actions,

Effective communications with excellent networking and strong interpersonal skills,

Strong analytical thinking skills,

Highly effective organization, planning and time management skills,

Team player and ability to multitasking,

Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate),

Familiarity with traditional and modern job training methods and techniques,

Experience with e-learning platforms

Preferred Candidate

3 - 10 years of experience
Bachelor’s(Graduate), Master’s(Graduate)
Completed
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Eğitim ve Kalite Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Eğitim ve Kalite Uzmanı İş İlanları

Tourism / Hotel and Accommodation Management

Eğitim ve Kalite Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Eğitim ve Kalite Uzmanı İş İlanları