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Customer Relationship Coordinator (CRC) – CONTRACT

Shell & Turcas Petrol A.Ş

İstanbul(Avr.)(Şişli)

İş Yerinde

İş Yerinde

Çalışma Şekli

Dönemsel / Proje Bazlı

Tecrübe

En az 1 yıl tecrübeli

Departman

Diğer

Diğer

Başvuru Sayısı

280 başvuru

Çalışma Şekli

Dönemsel / Proje Bazlı

Tecrübe

En az 1 yıl tecrübeli

Başvuru Sayısı

280 başvuru

Departman

Diğer

GENEL NİTELİKLER VE İŞ TANIMI

We are looking for a Customer Relationship Coordinator - contractor for 6 months.

The Customer Relationship Coordinator (CRC) is responsible for the commercial operational relationship management of a defined group of B2B customers and proactively liaises with external(e.g. 3rd party suppliers and depots) and internal stakeholders (e.g. Commercial, Supply, Logistics) to ensure the full range of services are deployed in line with offers to customers and through that deliver an exclusive customer experience.

Accountabilities: 

·        Act as a safety barrier in the handling of dangerous goods

·        Act as the primary contact for own customer portfolio and ensure flawless execution of end-to-end order-to-cash process(order management, product availability, on time delivery, invoicing, cash collection, complaints handling and any support to customers’ requests).

·        Build customer centricity and maintain customer intimacy mainly by phone, emails and occasional customer visits. Provide differentiated services to segmented customers

·        Understand the why behind customers’ requests and collect customers’ feedback to better meet their needs.

·        Feed valuable insights to internal stakeholders to enhance commercial decisions, unlock new opportunities and improve the customer experience

·        Optimize own customer portfolio through data analysis and Continuous Improvement initiatives

·        Jointly own the cash collection process with the Sales Manager: ensure credit issues are resolved and overdues payments are collected effectively without jeopardizing the customer relationship

·        Liaise with logistics and supply departmentsto ensure customer orders are fulfilled safely and satisfactorily, and problems are resolved effectively and timely

·         Actively promote e-Commerce and assist customers with queries concerning these tools

Requirements:

·        High level of ownership, empowerment and discretion to resolve issues and complaints raised by customers in a quick and effective way

·        Responsibility to manage a sizable customer portfolio (Multimillion USD per year)

·        Good stakeholders’ management skills

·        Ability and flexibility to work with different cultures in an international office environment

·        Operate independently with defined guidelines

·        Team player, capability to work effectively in a virtual environment

·        Problem solving skills andContinuous improvement mindset

·        Attention to details, accuracy and disciplined execution

·        Can work under high time pressure, has good time management skills, is able to multitask and prioritize tasks effectively

·        Strong communicationskills (both verbal and written; ability to always remain professional and courteous with customers)

·        Good listening and questioning skills

·        Open for feedback as personal development opportunity

 

Experience & Qualification

·         Fluent oral and written English

·        Bachelor Degree

 

Advantages:

·        Experience in customer relationship management

·        SAP knowledge

·        Acquaintance with Lean methods

 

 

Aday Kriterleri

Üniversite(Mezun), Yüksek Lisans(Mezun), Doktora(Mezun)

Müşteri İlişkileri Koordinatörü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri İlişkileri Koordinatörü Müşteri İlişkileri Koordinatörü Maaşları Müşteri İlişkileri Koordinatörü Nasıl Olunur? Müşteri İlişkileri Koordinatörü Nedir? Müşteri İlişkileri Koordinatörü İş İlanları
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Müşteri İlişkileri Koordinatörü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri İlişkileri Koordinatörü Müşteri İlişkileri Koordinatörü Maaşları Müşteri İlişkileri Koordinatörü Nasıl Olunur? Müşteri İlişkileri Koordinatörü Nedir? Müşteri İlişkileri Koordinatörü İş İlanları