Individual Reservation Supervisor

Serkoç Otelcilik Tur.İnş.Tah.Tic.A.Ş - Lujo Hotel

LUJO SOUL

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

Job Description & Responsibilities:

To Execute all varieties of direct bookings.

To Register direct sale reservations in hotel program.

To Execute the sale of car- and air transfer, including organizing them.

To Identify guests’ reservation needs and determine appropriate room type.

Following sales techniques to maximize revenue.

Handling all special requests appropriately.

Handling daily operation in Call Center Office,

Checking all direct reservations registered to system.

Checking all payments & transfers and notes in registered direct bookings.

Ability to prepare required report regarding to sales.

Managing daily mailing and call process.

Assisting mailing and call process as daily routine.

Requirements:

A Bachelor degree in Tourism Hotel Management

At least three years experience in the field.

Fluent level of English language and Russian language are required to carry out the work and follow any developments related to the job. 

Advanced skills in various computer software and Fidelio knowledge.

Strong interpersonal and communication skills with the ability to build trust, cooperate and relate well with all departments within the hotel, guests, and all external companies.

Team player qualities.

Effective management of time and ability to work under high pressure.

Excellent organizational skills

Ability to handle multiple tasks

Self-motivated

Experience both in monitoring and managing OTA,