Customer Service Representative

Pioneer Tohumculuk Dağıtım Pazarlama Ltd. Şti

Corteva Agriscience has an exciting opportunity for a Customer Service Representative position based in Adana in a 5-months contractual basis.

Responsibilities

• Acts as primary customer interface for external customers, distributors, potential customers and other roles internal to the business.

• Actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues.

• Receives and processes all types of customer orders.

• Responsible for inquiry & order handling process from beginning to end.

• Responsible for management of local inventory fill-up, inventory reconciliations, invoicing, count, rebates, DBS upload of invoices etc.

• Processes customer complaints and returns according to Complaint Management process and return policies.

• Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.

• Follows desk procedures/policies in compliance with internal control processes and provides monthly documentation.

• Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.

  
  

  Requirements

  • A Bachelor’s Degree.

  • Prior experience is an asset, but not required

  • Proficiency in English is an asset.

  • Proficiency in Microsoft Office programs.

  • Good written and verbal communication skills

  • Active listening and demanding customer management skills