Customer Quality Responsible

Pilenpak Ambalaj San. ve Tic. A.Ş.

We are looking for "Customer Quality Responsible" at our company which is operating in the flexible packaging sector and export more than 80% in total sales.

GENERAL QUALIFICATIONS 

• Bachelor degree in Engineering departments
• Excellent command in English
• Minimum 5 years of direct customer management experience required.
• Experience in Flexible packaging industry preferred
• Domestic and international travel to customer sites as needed
• Completed his military service
• Resident / can be resident in Manisa or İzmir
• Class B driving Licence

DESCRIPTION OF JOB

• Represent Pilenpak’s commitment to excellence in quality through effective customer engagement.
• Leading of customer complaints, arrange customer meetings and provide excellent and consistent customer service.
• Organize technical communication in order to maximize problem solving and help set up verification procedures and conditions through 8D and Fish-Bone processes.
• Maintain status reports on customer issues, collect data and escalate urgent issues to management level
• Manage reports and customer expectations for Quality performance metrics such as TCI, Returned Product Ratio and Number of Claims, analysis results and for additional customer response
• Create proposals to support customized products and/or solutions for collaboration with R&D, Production and Technical Departments for project management of customer quality initiatives
• Manage quality expectations in collaboration with customers and drive quality improvement initiatives with customers.
• Support customers during Factory audits as needed.
• Manage customer satisfaction indexes for continuous quality and service improvements.