Home Office Support Services Leader (1 Year)

MANPOWER SEÇME VE YERLEŞTİRME HİZ.LTD.ŞTİ.

We are looking for a "Support Services Leader" for our multinational client operating in the pharmaceutical industry.

Qualifications:

·       Excellent English skills both in oral and written communication

·       Understanding of ticketing, support levels, SLA

·       General knowledge of ITIL concepts

·       Work in a matrix organization, lead groups in cross-functional teams

·       A perfect sense of understanding urgency and impact of issues and requests

·       Pharma experience desired

·       5+ years of experience with preferably degrees in Engineering or Computing Science related fields

Job Description:

·       Act as the bridge between the new company that will use company systems under TSA; POC for escalations, issue and ticket tracking and coordination of support activities

·       Coordinate Day 1 related IT activities after a division of company is merging with another Pharma company, activities will include tracking of access and security due diligence, transfer of colleague IT system and device inventory etc

·       Act as the partner in building business cases for identified change requests on systems

·       Support 5 markets in EEU, interact with end users, several vendors and 10+ applications

·       Understand business processes in supported applications and be able to govern incoming regulatory and compliance requirements, lead vendors and development groups in RFP and delivery of required changes on applications