Guest Experience Specialist

Les Benjamins Tekstil Tic. A.S

LES BENJAMINS is a luxury streetwear brand founded by Bunyamin Aydın in Istanbul. Each product comes with an aesthetic philosophy that translates local stories, deep-rooted cultural influences, and rituals into the craftsmanship of comfort. Bunyamin Aydin embraces exploration by touching into cultural landscapes with a style that manages to defy cliché and, at the same time, fuels the eagerness to discover and rethink the unknown. East now.

We are currently looking for a new team member as “Guest Experience Specialist”, willing to join us in our Istanbul HQ.

Job Description:

• Serve as the first point of contact for guests at Les Benjamins HQ, ensuring a warm, welcoming environment that reflects the brand's ethos.
• Efficiently handle the check-in and check-out process, providing guests with tags for entry and welcome cards.
• Offer refreshments to guests waiting for meetings, ensuring their comfort and satisfaction.
• Maintain effective communication between the Etiler HQ and the Cadde office, acting as a liaison to facilitate smooth operations.
• Coordinate the reception area’s operations, including managing incoming calls with a professional demeanor, scheduling appointments, and organizing the front desk.
• Manage logistical tasks such as receiving and dispatching couriers, mail, and ensuring accurate record-keeping.
• Utilize initiative to resolve issues and improve the guest experience, taking personal action to deliver first-class service.
• Be responsible for the safety and cleanliness of the reception area, ensuring it is always presentable and inviting.
• Contribute to the overall team effort by accomplishing related tasks as needed, providing support to other departments when necessary.
• Fully understand and embrace the Les Benjamins culture, effectively communicating the brand's values to guests and team members alike.

General Qualifications:

• Bachelor’s degree preferred, focusing on Hospitality, Communications, or related field.
• Minimum of 3 years of experience in a receptionist or front office role, preferably within the fashion, creative, or hospitality industries.
• Exceptional communication skills in both English and Turkish to accommodate our diverse clientele and team members.
• Proven ability to analyze situations and understand guests' needs quickly and efficiently.
• Demonstrated experience in maintaining a positive and energetic demeanor, essential for creating a welcoming atmosphere.
• Proficient in managing multiple tasks with high attention to detail and organization.
• A team player with a strong ability to work in harmony with others while also capable of working independently.
• Familiarity with MS Office applications and the ability to learn new software as required.
• Must embody the Les Benjamins brand, with a keen sense of fashion and culture.

Key Competencies:

• High intellectual level for analyzing guest behavior and needs, ensuring personalized and engaging interactions.
• Ability to work flexible hours, including weekends and holidays, to accommodate the needs of the business and its events.
• A positive spirit and high energy, essential for maintaining a dynamic and welcoming atmosphere.
• Strong problem-solving skills, with the ability to address and anticipate guests' needs proactively.
• Excellent organizational skills, with a proven track record of effectively managing tasks and responsibilities in a fast-paced environment.

Les Benjamins is committed to fostering a vibrant, inclusive, and creative workplace. We encourage individuals who share our passion for fashion, culture, and exceptional guest service to apply.