IT Operation Specialist - L2

İnnova Bilişim Çözümleri A.Ş.

Innova is a leading software developer and integrator in Turkey which provides innovative software solutions and services, covering the entire project lifecycle from consulting, design, application development and integration to support.Established in September 1999, Innova serves its bluechip client base from main offices in İstanbul and Ankara, a manufacturing facility for kiosks in Istanbul, as well as support offices in 12 cities in Turkey.Areas of business in Innova include OSS/BSS Systems for Telco operators, Financial Transaction Applications, ERP, CRM and BI systems, portals, custom software development IT systems management and infrastructure, IT security and kiosk systems.With more than 1400 people serving its clients, Innova has delivered solutions and services to customers in 37 countries to date. Major customers of the company are fixed line and GSM operators in Turkey and abroad, banks, as well as other prominent organizations in the manufacturing, public and service industries.

Qualifications: 

• Knowledge of monitoring tools; Wily, HP RUM,
•  Jenkins, Sharepoint, Source control tools
•  SQL, PL / SQL, shell, Powershell programming experience,
•  Experience in UNIX and Windows based operating systems,
•  Experience in SDLC and ITIL processes (certification is preferred for ITIL).
•  Must be able to perform analytical and root cause analysis,
•  Strong customer relations,
•  Prone to teamwork,
•  Good command of English (written / oral),
•  High communication and presentation skills,
•  Completed military service (for male candidates),
•  Taking initiative, proactive and innovative approach,
•  Active in inter-departmental projects, can see the big picture and direct the relevant teams,
•  Prone to multi-faceted work, able to prioritize the work well, and provide efficiency in business outputs under time pressure,
•  Having a creative, proactive and analytical perspective in problem solving,
•  Adapt to rapid change and make a difference by evaluating the opportunities in the changes,
•  Effective communication with internal and external stakeholders.

Job Descrıptıon: 

• Ensuring that the operating systems and platforms of Türk Telekom Corporate Applications are accessible and available 24/7,
•  Determination of needs / problems / improvements, finding solutions,
•  Maintenance support investment budget planning and planned-actual budget follow-up,
• Engaging in the preparation of maintenance and support contracts related to the responsible applications,
• Determining service based capacity needs and capacity planning according to changing and developing business needs,
• Alarm / status / event monitoring, alarm handling, troubleshooting,
• Vendor management, capacity planning, implementation / performance tuning,
• Determining the technical KPIs related to the products and services under his responsibility and following the SLA,
• Carrying out daily / periodic maintenance and support activities of the services and platforms it operates,
• Ensuring the compliance of the service with operational and operational quality standards within the scope of the Operational Phase Leadership,
• Determining / evaluating and implementing improvement areas of the services and platforms it operates, ensuring the necessary coordination,
• Establishing the necessary measurement infrastructure for service monitoring and performance monitoring
• End-to-end follow-up of services such as accessibility, performance, prevention of customer complaints related to changes,
• Resolving the events (customer complaint, fault, performance problem, user problem) and finding temporary / permanent solutions,
• L2 operation support of responsible applications, planning and realization of application activation phases
• Inspection of errors from end users (Database data checks, etc.), defect opening and monitoring of software problems,
• Meeting user authorization requests