Contact Center Inbound Agent

HSBC Bank A.Ş.

Role Purpose 

Handles Inbound calls in a contact centreon multiple products and provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.  Responsible for achieving minimum standards whilst maintaining quality and compliance.

 Knowledge, Experience & Skills

·       University/undergraduate or graduate students who do not have compulsory attendance,

·       Strong analytical and communication skills,

·       Customer oriented approach,

·       Excellent interpersonal skills with abilities to communicate and interact effectively with diverse individuals,

·       Act as a good team player,

·       Ability to communicate effectively in English, both oral and written,

·       Eligible to work 7/24

·       No military obligation for male candidates or postponed for at least 2 years.

·       To our customers offer efficient and solution oriented banking services that meet customer needs and expectations.