Quality & Training Supervisor Or Manager

Glamira İnternet ve Kuyumculuk San. Tic. A.Ş.

GLAMIRA is a Germany based jewelry brand that offers customizable jewelry for women, men, and kids. GLAMIRA’s understanding of jewelry is based on respect and admiration for the person who will wear that jewelry. This is why every single design of GLAMIRA is a tribute to the uniqueness and beauty of people. Today, GLAMIRA reaches people from nearly 70 countries that speak 18 different languages thanks to its unique understanding of jewelry which it has been passionately loyal to for nearly 20 years.

Growing day by day, GLAMIRA is never satisfied with meeting today’s standards and is dedicated to shape tomorrow’s jewellery world with its strong e-commerce infrastructure. GLAMIRA’s expertise and experience in customizable jewelry.

Customer Supports Team, we would like to hear more about you. We are currently looking for a “Quality & Training Supervisor or Manager” to work with us in our Yenibosna Office.

Qualifications

• Bachelor's degree or equivalent experience,
• Minimum 4 years experience in Customer Care and Call Center,
• Ability to fluent in English languages,
• Self-starter,
• Good presentation and organization skills,
• Strong listening and written/oral communication skills,
• Excellent knowledge of MS Office.

Responsibilities & Duties

• Documenting and updating processes,
• Identifying and assessing future and current training needs,
• Drawing an overall or individualized training and development plan,
• Deploying a wide variety of training methods,
• Preparing and updating evaluation forms,
• Monitoring and evaluating the performance of team members to ensure: call flow usage, tone, policies and protocol are being followed,
• Evaluating customer interactions (call, ticket and surveys) and coaching team members,
• Giving constructive criticism, motivates and recognizes all team members,
• Planning and conducting regular and ad-hoc training for the team.