Customer Experience Manager

Gizli Firma

Are you ready for a challenging but so exciting journey? We are looking for a colleague in a managerial position in our team who will realize the goal of bringing our company which serves more than 3 million customers, to the top in customer satisfaction and service quality.

If you meet the following qualifications, if you are passionate about "customer", if you believe in the power of success together, if you do not tolerate mediocrity, if you can keep going on despite the challenges, we are waiting for your application.

Qualifications:

• At least Bachelor’s degree in relevant fields
• In-depth knowledge, understanding and practise of customer experience management
• Professional experience on customer journey, service and experience design, process and channel development, relative project management, CRM tools, customer analytics etc  
• Min 10 years job experience and 4 years management experiences 
• Human-oriented personality with high energy level and flexibility
• Strong leadership, customer-oriented thinking, innovation skills
• Good command of spoken and written English
• No military obligation for male candidates

Responsibilities: 

• Responsible for Customer Experience roadmap of company, from zero to hero
• Define and set the customer KPIs in accordance with regulation and customer's expectations, also monitoring and reporting to top management
• Design, plannnig and execution of customer-oriented improvements on service and channel processes
• Management of CX team