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Reservation Supervisor / Rezervasyon Şefi

G Rotana Hotel

İstanbul(Avr.)(Bağcılar)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Application Count

162 application

Job Type

Full-Time

Position Level

Specialist

Application Count

162 application

Department

QUALIFICATIONS AND JOB DESCRIPTION

We are currently seeking for passionate and dynamic guest focused Revenue/Reservation professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.


As a Reservation Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:


• Check the no show record as well as pending reservation

• Check the VIP arrival, special requests and check traces to action

• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly

• Show complete product knowledge, understand rate structure and apply rate management

• Check on pending visa or expiring visa’s which need to exit the country

• Ensure to send confirmation for new reservation and follow up those without correspondence

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize transportation with the hotel driver and follow up on the information provided


Skills


You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset. 


The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies: 


Understanding Hotel Operations

Teamwork

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Effective Communication

Drive for Results

Customer Focus

Adaptability

Preferred Candidate

More than 2 years of experience
Associate Degree(Graduate), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)
Completed, Exempt, Delayed
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)
Class B

Rezervasyon Şefi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Rezervasyon Şefi Rezervasyon Şefi Maaşları Rezervasyon Şefi Nasıl Olunur? Rezervasyon Şefi Nedir? Rezervasyon Şefi İş İlanları

Tourism / Hotel and Accommodation Management

Şirketin Aydınlatma Metni

MAROTA TURİZM VE GAYRİMENKUL YATIRIM A.Ş.ÇALIŞAN ADAYI AYDINLATMA METNİ Marota Turizm Ve Gayrimenkul

Detaylı Bilgi
Yan Haklar

Servis, Yemekhane.

Rezervasyon Şefi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Rezervasyon Şefi Rezervasyon Şefi Maaşları Rezervasyon Şefi Nasıl Olunur? Rezervasyon Şefi Nedir? Rezervasyon Şefi İş İlanları