GENEL NİTELİKLER VE İŞ TANIMI
Frimpeks is one of the leading manufacturers of self adhesive labelstocks and chemicals in the Eastern Europe, Middle East and Africa. We are seeking to recruita CUSTOMER SERVİCE REPRESENTATIVE to join export sales team.
* Unıversity Degree
* Min. 4 years of customer service and export management experience in sales divisions.
* Good written and verbal communication skills both in English and Turkish.
* Customer oriented mindset
* Ability to work effectively in a team environment.
* Good command of MS Office.
* No military obligation for male candidates
* Preferably residing around Maslak, Şişli
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment, Provide telephone customer service regarding company's services and/or product Identify customer's needs and determines appropriate action, Investigate and resolve commercial complaints Authorize credit memos/refunds within policy and according to established procedures Support all aspects of service to the customer including, price quotes and quote follow-up, technical and product recommendations and sample department coordination Initiate and implement initiatives which improve customer service and responsiveness, Support sales activities: perform proactive telesales with predefined customers, follow up samples and offers Coordinate with Logistics and Operations on capacity planning and scheduling and communicate supply chain issues and provide alternatives to customer, Provide responsive order management support including order entry, or expediting and shipment information to customers Back-up team-members when workload makes this necessary, Initiate and implement “Newsletter” mailings to customers Take additional responsibilities in the company related to sales team activities Receiving orders and communicating with planning department to insure orders shipped on time.
Communicating regularly with customers about the status of their orders.
Solving customer problems urgently by collaborating with related departments.
Performing other back-office activities to support sales people in the market.