Customer Service Specialist

Dene Teknoloji A.Ş.

Dene Teknoloji (known as Sixfab) is a fast growing tech startup with offices in San Jose, Berlin and Istanbul. Our hardware and software products help companies to develop their single board computer based IoT devices.

We are hiring a Customer Service Specialist who will work with us in our Istanbul ISBI freezone office near the Ataturk airport to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. 

Responsibilities:

• Responding promptly to customer inquiries.

• Processing orders, payments, returns and requests.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

Requirements:

• Excellent verbal and written skills in English

• Strong communication and interpersonal skills

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Willing to take initiative and responsibility.

Nice to have:

• Technical background

• Good written skills in German 

• Experience working with customer support.

• Being a native English speaker