Sales Supervisor

Crown Relocations, Istanbul

Principle Objectives:

• The role of the Sales Supervisor has a focus on winning new business. It reflects the importance of delivering on our sales strategy and revenue targets for the Sales division. As our customers take on innovative technologies and buying habits, it is essential that Crown provide focus on this area of the business.
• The main objective of the role is to drive the profitable growth of the Business Segment by delivering swift response times, innovative and effective customer service solutions and an enhanced customer experience. They will prepare and deliver sales presentations to new and existing customers. Preparing regular sales reports, researching competitors' services and pricing success to determine customer preferences and help the sales manager develop a strategy to that combats the challenges in the market.
• They will be responsible for their own workload and that of the team, assessing the team's progress against targets set and adjusting the efforts as required to meet goals. They will provide training and guidance to junior team members.

Tasks and Responsibilities:

• Account Management; Increases sales within existing accounts, focuses on customer service, develops relationships with key decision makers, understands and responds to customer needs, monitors account activity.
• Probelm Solving/Analysis; Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and information that is less important. Can identify & diagnose key issues, seek relevant information, draw accurate conclusions/ inferences in order to find appropriate solutions. Overcome obstacles through systematic analysis.
• Sales Skills: Develops new business, identifies, and sells to customer needs, translates product features into customer benefits, has good listening skills, is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills.
• Quality & Process Improvement: Is attentive to detail and accuracy, is committed to excellence, is continuously looking for ways to improve, monitors quality levels, finds root causes of quality problems, takes responsibility for and deals with quality issues. Strives for high quality performance in self and in the team; delivers timely and accurate results; resilient when responding to situations that are not going well. Is attentive to detail and accuracy, is committed to excellence, is continuously looking for ways to improve, monitors quality levels, finds root causes of quality problems.
• Team Leadership: Anticipates and resolves conflicts, turns team diversity into an advantage, uses unique team talents, defines processes and goals, works toward consensus. Takes care of team's needs & concerns very well, shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals. Listens to team members and values opinions, helps team leader to meet goals, welcomes newcomers, and promotes team spirit. Delegate the tasks effectively. Gives constructive feedback for the growth & development of the team. 

Professional Skills & Qualifications

• Experience from international assignments relocation/mobility industry will be an asset;
• At least 2-3 years’ experience in selling services  with a successful track record;
• Required fluency in English .
• Strong communication and presentation skills;
• Exceptional interpersonal skills and the ability to quickly build collaborative relationships with multiple and diverse stakeholders;
• Cultural sensitivity and awareness;
• Ability to set priorities, manage your time and workload and dependably meet strict deadlines;
• Well-developed administration and organisation skills with strong attention to detail;
• Solution oriented approach to problem solving and decision making.

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience

• Always DETERMINED to do our best and to always keep improving

• We are genuinely THERE when our customers and colleagues need us

• We encourage the SHARING of knowledge amongst each other

• We continuously remain OPEN-MINDED to stay innovative

Equal Employment opportunity

Crown is an equal opportunities employer.  We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region.  We are committed to diversity, and to employee well-being, engagement and development.