Customer Service Team Member - Booking Desk

COSCO SHIPPING LINES DENİZCİLİK A.Ş

• Following  booking demands after receive information of  customer following completion of Sales and Marketing activity with container numbers and sending booking confirmation sent forwarders/ultimate shippers by creating booking in system of company based on KPI set by HQ,
• Chasing and control of equipment stocks on daily basis based on trade and budget concern with coordination of Sales and Marketing department,
• Checking/amending/ applying standard routings in the system. Sending application Marine operation centers and agencies  for creation new routes if it is not available in the system,
• Accepting FOB-EXW export bookings from overseas agencies, checking cargo readiness with the shippers/forwarders, checking Rate item,  equipment situation and nominating available loading vessel. Confirming the booking to shipper/forwarder and contract owner COSCO agency,
•  Providing information to the shippers for any change on vessels schedule and sending vessel ats information to customers after vessels sailed,
• Handling change of destination request,
•  Handling Return to origin of import cargo from Turkey,
• Daily and weekly reports,
• Any possible job assigned by department manager.

Education and Experience

• Intermediate level English and in MS Office,
• 1,2 year market experience is preference.

Key Skills and Competencies

· Looking for team oriented, handling multi- tasks , expressing himself verbally and written well, managing time, stress and tasks well candidates,

• Attention to detail and accuracy,
• Good verbal and written communication skills,
• Organizational skills,
• Problem analysis and problem solving skills,
• Team member,
• Stress tolerance,
• Sense of urgency.