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French Speaking Customer Care Representative

Conduent

Adana, Ankara, Aydın, Balıkesir, Bursa, Erzurum, Eskişehir, Gaziantep, Giresun, Gümüşhane, Mersin, İstanbul(Avr.), İzmir, Kayseri, Kırşehir, Kocaeli(İzmit), Konya, Manisa, Muğla, Niğde, Rize, Sakarya, Samsun, Sivas, Trabzon, Yozgat, Karaman, İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Staff

Department

Customer Services / Call Cen...

Customer Services / Call...

Application Count

84 application

Job Type

Full-Time

Position Level

Staff

Application Count

84 application

Department

Customer Services / Call Cente...

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QUALIFICATIONS AND JOB DESCRIPTION

About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


What do we offer?

  • A challenging job with career opportunities
  • A nice atmosphere in a friendly team
  • Intensive training & guidance
  • At Home option
  • An indefinite contract
  • A competitive salary + Sodexo + internet fee + bonus + incentives 
  • Full SGK premium, also during the training period
  • Private health insurance

Forms Processor/Documentation Specialist

Forms Processor/Documentation Specialist- a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Forms Processor/Documentation Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via e-mail and other written/digital communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).

The Forms Processor/Documentation Specialist, utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries. 

Additionally, the Forms Processor/Documentation Specialist may contribute to outbound initiatives, making contact with customers to clarify information received on non-phone inquiries. 


Responsibilities:

  • Evaluate, respond to and/or escalate non-phone customer inquiries as appropriate
  • Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
  • Provide world-class customer service and immediate resolution to inquiries 
  • Effectively and consistently communicate messages, product information and/or specific offers to physicians, health care staff and/or consumers via email, digital, written and/or occasional outbound tele-service communication.
  • Comply with all industry regulations including adverse event and product quality processes
  • Manage all assigned project work in a timely manner
  • Maintain up-to-date knowledge of product, medical, disease and industry information
  • Obtain pertinent customer information and record customer interactions in appropriate systems
  • Interact with team members to manage a broad number of product, medical and business issues and share best practices 
  • Handling of PHI and other sensitive and/or confidential business and medical information

Qualifications:

  • Knowledge of medical and clinical terminology
  • 1-3 years’ experience in a call center and customer service environment within the pharmaceutical or medical device industry or within another healthcare setting is desirable
  • Preferred fluent in French (able to read, write and speak the language)
  • Experience providing medical information and customer service to healthcare professionals over the phone or via written communication strongly preferred
  • Experience within a regulated area which may include quality, safety or other similar area and a working knowledge of Medical Communications/Information is desirable.
  • Demonstrated competency using information technology, PCs and databases
  • Excellent verbal, telephone communication and written skills required
  • Ability to multitask, good organizational and time management skills
  • Good problem solving and decision-making skills
  • Good interpersonal skills with team player attitude


Education:

  • A graduate of any 4-year college program (BS or BA) preferably any health sciences discipline such as Nursing; Pharmacy is preferred.

Preferred Candidate

No experience preference
High School(Graduate), Bachelor’s(Graduate), Master’s(Graduate), Doctorate(Graduate)
French(Reading : Native Language, Writing : Native Language, Speaking : Native Language)

Çağrı Merkezi Müşteri Temsilcisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Çağrı Merkezi Müşteri Temsilcisi Çağrı Merkezi Müşteri Temsilcisi Maaşları Çağrı Merkezi Müşteri Temsilcisi Nasıl Olunur? Çağrı Merkezi Müşteri Temsilcisi Nedir? Çağrı Merkezi Müşteri Temsilcisi İş İlanları

Call center products and services

Hakkımızda

Conduent olarak biz, iş süreçleri hizmetlerinde dış kaynak kullanımı öncüsüyüz. İş Süreçleri Hizmetleri sektöründe öncü olarak hizmet veren ve dış kay

Şirket Sayfasına Git
Yan Haklar

Özel Sağlık Sigortası, Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Prim, Tam Gün Sağlık Hizmetleri, Bayram Yardımı, Bireysel Emeklilik.

Çağrı Merkezi Müşteri Temsilcisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Çağrı Merkezi Müşteri Temsilcisi Çağrı Merkezi Müşteri Temsilcisi Maaşları Çağrı Merkezi Müşteri Temsilcisi Nasıl Olunur? Çağrı Merkezi Müşteri Temsilcisi Nedir? Çağrı Merkezi Müşteri Temsilcisi İş İlanları