Sales Planner

Bosch

Job Description

This position will do the sales planning for Braking, RM and Steering products, improve the customer service level for this product groups and deep dive to decrease the CBL.

• Regular and systematic follow-up of customer backlogs and the main root causes behind it.
• Detecting improvements gaps in order management and invoicing processes.
• Ensuring the company regulations are completely fulfilled in customer supply chain processes with monthly regular analyzes
• Proactively suggesting solutions for customer service requirements
• Driving logistic solution implementation and initial solution adoption
• Implementing best practices and business processes in Automotive Aftermarket logistic
• Collaborate with Services and Partners to help accelerate
• Orchestrate success system resources to accomplish customer's desired outcomes
• Proactively addressing improvement opportunities
• Providing customer advocacy and acts as voice of the customer providing a feedback loop into stakeholders
• Monitoring and driving KPI's including root cause analysis and solutions 

Qualifications

• 5+ years in a senior customer facing role
• Bachelor's degree in engineering
• Superior written and verbal business English communication skills, including a demonstrated ability to effectively deliver information
• Experience working with current technologies
• Self-motivated problem solver who thrives in a dynamic and customer-focused environment
• Strong organizational and troubleshooting skills with attention to detail
• Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
• Strong statistical knowledge, highly analytical, technically proficient, and able to learn new tools and software quickly