Import Export Specialist (Temporary)

Baxter Turkey

About the job

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

We are looking for a Import Export Specialist to be employed for 12 months at Baxter Turkey with following qualifications:

Who you are

• University degree in Supply Chain, Logistics or Customs & Trade
• Minimum 5 years of years of related experience in multinational companies preferably in medical device and/or pharma sector
• Awareness of industry trends and developments in pharma and/or medical device import/export compliance
• Have solid knowledge on customs regulations
• Demand planning knowledge is a plus
• Strong analytical skills and ability to work with complex systems
• Exposure with Netsis or JDE systems usage, good MS Office applications knowledge
• Self-starter with the ability to prioritize and manage a number of time sensitive work streams/projects concurrently, and work effectively in a complex, rapidly changing environment
• Fluent in English
• Excellent communication and influencing skills
• Excellent internal and external relationship management skills

The Job
 
The job as Import/Export Specialist at Baxter is a great opportunity to develop your professional career in our Supply Chain area. You will be responsible for; 

• Manage inbound/outbound shipments by liaising with internal and external requestors
• Single point of contact for import – liaise with Baxter team in Belgium
• Pivot role in order to balance imports vs inventory cover in Turkey 3PL warehouse in close collaboration with Demand  Specialist
• Follow-up stock, forecast and sales realization on regular basis for export flow
• Receive orders from export clients and create the orders in Netsis and in JD Edwards, coordinate order preparation and transport plans with clients
• Inform customs and preparation necessary documents (Commercial Invoice, packing list, etc)
• Follow- up customer payments, letter of guarantee documents and customer agreements;  provides documents to customs office
• Data entry to company import/export systems
• Manage customers in terms of order processing, order follow up, on-time deliveries with high level of service rate
• Identify customer's needs and determine appropriate action according to supply chain constraints
• Evaluate, investigate and resolve customer complaints
• Coordinate and manage the status of returns with sales team, customers and 3PL warehouse
• Booking of return/refusal invoices in systems
• Support all aspects of service to the customer including master data management
• Initiate and implement initiatives which improve customer service and responsiveness
• Coordinate stock availability with planning specialist and communicating to customers
• Provide shipment information to customers
• Proactively communicate supply chain issues about customers and provide solutions
• Single point of contact for Baxter Turkey on all trade compliance matters
• Monitor local Customs Community Directives and pharma – medical device regulations, aligning business process to comply with changing requirements
• Interface with government authorities as required
• Manage export and import license application processes when needed

Finally you will report to the Customer Operations Manager.