Customer Service Executive - Romanian Speaker

Armut Teknoloji A.Ş.

An average person spends some 88.000 hours at work in her lifetime. Are you planning to spend those 3.666 days building what you believe in? Do you want to be surrounded by people who will challenge you to learn and grow for those 10 years? If your answer is yes, we, at Armut, would like to get to know you.

Armut is the leading home services marketplace in Turkey with almost 200.000 professionals, 1.3m customers & 70+% annual revenue growth. Our strength is rooted our proprietary matching & pricing algorithm and our unwavering focus on customer.

HomeRun is our international brand and we are present in 5 countries; after Turkey, Romania is the country with the biggest growth in our International Operations and we are handling more than 2000 customers/monthly. We have in our network more than 4k service providers and during 2019 our  business increased by 25% every month. You can check for yourself how our system works onhomerun.ro and you can learn more about us.

Armut will give you the freedom to explore, experiment and innovate. We believe in the power of ownership. Ours is a world-class startup environment where entrepreneurial spirits speed up their careers. We expect you to share our enthusiasm for our mission to disrupt the local service marketplace.

We are currently looking for a Customer Service Executive - Romanian Speaker to manage the operations for our fast growing startup which is based in İstanbul. 

You Are

• Bold and courageous when faced with ambiguity and uncertainty;
• Empowered to drive change in a fast-paced environment;
• Believe customers always come first;
• Passionate about learning and self-development;
• Strong in analytical problem solving and quantitative skills; - data
• Able to communicate clearly and succinctly;
• Thirsty for knowledge including new technologies and skills.

You Have

• Fluent levels in both Romanian and English and preferably in Turkish;
• Excellent communication and problem solving skills;
• Ability to take responsibility and ownership;
• The ability to work with flexible working hours;
• Relevant Bachelor or Master’s degree;
• 1-2 years experience in customer service, content editing, translation;
• Proven strong communication skills in a business environment: telephone communication and written communication.

You Will

You will do everything: from customer service to testing and translations, with a focus on building a  strong network of professionals.You will provide a high level of customer service and you will manage all communication with customers and pros with excellence. You will be solving problems that have never been solved before, so no one will be able to teach you; you will think, try, fail, repeat, and win. You will collect essential content by contacting providers and Product Management teams directly. You will ensure that high-quality content by conducting regular website checks. Your job will transform several times. Initially you will be taking over simple tasks as a way to learn the ins and outs of Armut; but quickly you will be expected to go beyond, look and see what can be improved and bring your unique contribution to Armut.

We Provide

• Ways to have fun while making an immediate forward impact on your career;
• Vision to be the best at what we do;
• Freedom to test, fail and test again in a fast-paced environment;
• An office where your success is not judged by a dress code or working hours;
• Unlimited free coffee to be had with an international, young and hungry team.