Specialist - Service Performance

Arçelik

• Bachelor’s Degree in Mechanical Engineering, Industrial Engineering, Electrical & Electronic Engineering,
• Minimum 2 years of experience in quality assurance, product development, production or customer services,
• Having skills in process and project management,
• Excellent verbal and written skills in English,
• Having no restriction on travelling,
• Thinking broadly about business,
• Understanding the needs of the market & customer,
• Having the desire to do outstanding jobs,
• Recognizing and understanding the emotions of other people,
• Listening to different perspectives and showing flexibility,
• Building collaboration,
• Clear in communicating thoughts and ideas. 

The position is located in Sütlüce.

Arçelik is looking for an Engineer –  Service Performance (Europe & MENA) who will work for Global Customer Care Directorate. 

• Detecting improvement areas about after-sales services of overseas operations, planning and executing supportive activities,
• Benchmarking competitors’ process of after-sales service, supporting new service strategy developments, increasing customer satisfaction with distinctive applications.
• Monitoring product field performances in terms of countries and develop systems to collect service data,
• Monitoring warranty expenses in terms of countries and customers and planning necessary activities to reduce expenses.