Front Office Manager

Allium Bodrum Resort & Spa

Allium Bodrum Resort & Spa is an exquisite luxury boutique hotel serving 36 uninterrupted sea-view rooms in 8 villas across a luxuriant slope of 13 acres. The resort is equipped with a heated infinity pool, an exquisite restaurant and cabanas overlooking the marvelous Aegean Sea and the Greek Archipelago. The ever-changing scenery never ceases to amaze you as every sunset is unparalleled in beauty.

At Allium Bodrum Resort & Spa we believe hospitality should be about creating a personal experience. Serving only 36 rooms in such a high-capacity resort allows us to offer bespoke services to each one of our guests.

Cliff Bodrum restaurant will offer breakfast, lunch, and dinner with an ever-changing view of the Aegean Sea and the Greek Islands. On the menu you will find creative, zesty Aegean mezzes re-imagined by the talented Allium chefs. Crispy sourdough breads will be baked in the woodfire oven as the chefs are adding their final touches to the mezzes and the seafood varieties.

Cliff Pool Bar presents innovative signature cocktails during the daytime with great food pairings. The changing colors and scenery through the day will never cease to amaze you as you relax and breathe in the Aegean abundance. The exquisite selection of drinks and snacks of Cliff Pool Bar will delight you all day long with your favorite flavors, re-imagined including fresh ingredients and colors of Mediterranean cuisine.

The Beach Bar will serve you anything you desire around the beach area. Freshly brewed coffee to greet the day as you watch the sun rays’ shimmer on the inviting Aegean Sea, a delicious lunch after you take a swim in the refreshing water, a delicately mixed cocktail, or a glass of wine as the sun sets over the Greek Archipelago.

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Supervises all areas of the Front Office.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the guest on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Keeps front of house and spa team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures team is knowledgeable about rates, packages, and promotions available.

• Ensures all cashiering procedures comply with accounting policies and standards.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Monitors the check-in/check-out process, ensuring agreement to hotel standards; anticipates critical situations and assists to process the guest expediently.

• Anticipates sold-out situations and number of rooms overbooked. Locates alternative accommodations for guests and "walk" guests, following hotel policies and procedures.

• Works closely with housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Qualifications:

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills. In addition, the candidate should possess:  

• 3-5 years' experience in a similar role at the Front Office.
• Computer literate in Microsoft Window applications and relevant computer applications required. 

• University/College degree in a related discipline preferred.

• Excellent communication skills, both written and verbal required.

• Strong interpersonal and problem-solving abilities

• Fluent writing, reading, and speaking in English.

• Highly responsible & reliable

• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Allium Bodrum Resort & SPA offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.