Grading Analyst, Siri Team

Apple Corporate

Grading Analyst, Siri Team

Cork, County Cork, Ireland

Support and Service

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you interested in being part of a team that continues to innovate the way people and machines interact? The launch of Siri was a defining moment in the history of Artificial Intelligence. Siri offers a faster, easier way to get things done on your Apple devices, even before you ask. Millions of people now use Siri to send a message, play their favorite song or even take a selfie. The Siri team is passionate about technology with a focus on enriching the Siri customer experience. We are looking for a motivated Grading Analyst that demonstrates active listening, integrity and acute attention to detail. Bring passion and dedication to your job and there's no telling what you could accomplish.

Key Qualifications

• Experience in content review or a similar environment

• Excellent English reading, writing and comprehension skills

• Excellent active listening skills with the ability to understand verbal nuances

• Ability to independently navigate a technical environment

• Excellent typing skills

• Highly organized with strong attention to detail and excellent proofreading skills

• Flexibility to respond and support changing priorities quickly and efficiently

• Grows with a team where expertise is shared and feedback is welcomed

• Prior testing experience preferred

• Knowledge of one or more of the following: iOS, PC or Mac experience and Siri preferred

Description

As part of the Siri Grading Team you'll play a central role in enhancing the Siri customer experience. You'll work in a fast paced, dynamic, technology focused environment. As a Grading Analyst, you'll listen and translate Siri audio files and rank levels of Siri response, from customers who have opted-in to the grading program. You'll use your business knowledge and analytical skills to evaluate responses against guidelines. Your flexibility and the ability to prioritize tasks is essential. Because we believe our individual backgrounds, perspectives, and passions help us build the ideas that move all of us forward. We'll train you to be an expert in understanding, supporting and improving the Siri experience. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount. We are seeking applicants with fluency in one or more of the following languages: English, French, German, Italian, Portuguese, Spanish, Swedish, Finnish, Danish, Dutch, Norwegian, Russian, Turkish, Hebrew, Arabic, Hindi.

Education & Experience

Bachelors degree or equivalent work experience preferred

Additional Requirements

• Scheduling and work flexibility based on business needs

• Able to meet minimum typing speed of 40 WPM

• Positions with language skills require strong grammar and cultural awareness

• Successful completion of a pre-employment assessment and background check